Thank you so much for shopping with us! We bet you can't wait to get your pretties! Once you place your order, we will process and ship your order within 72 hours of your purchase but we'll work hard to be even speedier! Shipping time is in addition to processing time. We will send you a shipping confirmation and tracking number once your order is ready to go!
We ship out of Morton, Illinois and ship our packages via the United States Postal Service (USPS) via Priority Mail. We cannot be responsible for transit time as that is the responsibility of the carrier. Priority Mail is anywhere from 2-5 days but is not guaranteed. Need your order faster? Contact us to make it happen and we gladly will!
We are happy to extend flat rate shipping to you for $6.95 for all domestic US orders. Have an order over $150?! Yay! Enter "GOBIG" as a coupon code and we'll gladly cover your shipping costs as a thank you for your order.
Are you a local customer who would like to place their order online but pick up in store? No problem! Enter code "STOREPICKUP" at checkout and we'll know to waive shipping and instead package up your pretties for you to grab in the store at your leisure!
Unfortunately, as we are relatively new to the e-commerce business - we are not equipped to accept orders shipping internationally through our website but if you'd like to place an order (we hope, we hope!) - please contact us at 309.291.0753 or firstname.lastname@example.org for a custom quote. We hope to soon be accepting international orders seamlessly!
We cannot be responsible for lost or stolen packages once we have tendered to the carrier.
Phew - so much policy talk!
Of course we hope you are more than thrilled with your goodies from So Chic! In the event that you're not, here's the scoop!
You may return new, unopened items within 14 days of delivery for a full refund in the form of store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.